Frequently asked questions

• Contact us - IT services catalog

  A question? A comment? Or a simple desire to write to us? Contact us by filling in our form, we will answer you as soon as possible.

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• Glossary

  This glossary provides an explanation of terms and acronyms commonly encountered in the university IT environment.

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• How to change my password?

  Your password must be changed at least annually to keep your account as secure as possible.

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• I lost my login details

  Without your login details, you can’t access all of the university's IT and digital services. Here's what to do if you lost them.

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• I'm a new UGA student

  If you are a new member of Université Grenoble Alpes, then welcome! Here is a summary of the different services you may need throughout your university life.

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• I’m a PhD student

  At the Université Grenoble Alpes PhD students are considered in the information system as staff member if their laboratory is part of the UGA.

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• Students' IT support

  In case of IT problem, the IT department offers to students a specific support named “SOS Etudiants” (SOS Students) that you can contact in several ways.

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• UGA IT support duty hours

  Duty hours of the IT support (“SOS étudiants”) available for UGA students.

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